Shipping policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
- The time frame of an order delivery is divided into two parts:
- Processing time: 1~2 Days
- Shipping time: 3~14 Days
- Shipping methods:
Standard Shipping:Â 7~14 Days
Fast Shipping: 3~7 Days
- Shipping Scope: Worldwide
Shipping methods: Standard Shipping, Fast Shipping
Shipping fee: Free Shipping Over $49
Note: The shipping time will be affected by public holidays, destination countries, bad weather and international couriers.
 (IF YOUR ITEM IS IN STOCK)
Insured Shipping: If item is lost in delivery or arrives damaged, we will send you a
replacement item with no extra cost to you provided sufficient proof is provided.
Priority Insured Shipping: Your Delivery is put at the top of our Orders List each day which we send to our manufacturers. Depending on the order volume we're receiving, expect time may remain similar/equal to Standard Shipping times. Your item is also Insured.
**Some product might shipped out separately and arrive on difference time because we have warehouse from difference location.**
Tracking Numbers frequently take a few days to a week to update and display correct tracking information. Please use a 3rd party website such as https://17track.net to track your order.
Note that for some countries, shipping may take longer than estimated.
Depending volume of orders we are receiving, your shipment may take longer than usual.Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don't want to do is sacrifice is the quality of our products. Thanks for understanding.
Changes Request
If you need to make changes to your order, please email us within 12 hours of placing your order at Service@etoilejoaillerie.com and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.